Confidentiality & Medical Records
The practice complies with data protection and access to medical records legislation. Identifiable information about you will be shared with others in the following circumstances:
- To provide further medical treatment for you e.g. from district nurses and hospital services.
- To help you get other services e.g. from the social work department. This requires your consent.
- When we have a duty to others e.g. in child protection cases anonymised patient information will also be used at local and national level to help the Health Board and Government plan services e.g. for diabetic care.
If you do not wish anonymous information about you to be used in such a way, please let us know.
Reception and administration staff require access to your medical records in order to do their jobs. These members of staff are bound by the same rules of confidentiality as the medical staff.
Freedom of Information
Information about the General Practitioners and the practice required for disclosure under this act can be made available to the public. All requests for such information should be made to the practice manager.
Statement of Earnings
All GP practices are required to declare the mean earnings for GP’s working to deliver NHS services to patients at each practice.
The average pay for GP’s working at Nutwood Medical Practice in the last financial year was £53578 before tax and National Insurance. This is for 0 full time GP’s and 5 part time GP’s who worked in the practice for more than six months.
Access to Records
In accordance with the Data Protection Act 1998 and Access to Health Records Act, patients may request to see their medical records. Such requests should be made through the practice manager and may be subject to an administration charge. No information will be released without the patient consent unless we are legally obliged to do so.
Patients Rights and Responsibilities
You have the right to:
- Register and receive treatment regardless of your age, sex or sexuality, ethnic origin, religious beliefs, disability or nature of your health problems as long as you reside within the practice boundaries and qualify for NHS treatment
- Consult with a GP within 24 hours for urgent medical problems
- Have your treatment explained to you
- Receive information on health services
- Gain access to an interpreter
- Complain, without discrimination if there is a problem
- Have a relative, friend or chaperone with you
You are responsible for:
- Making and keeping appointments. Please inform us if you are unable to keep an appointment
- Behaving in an acceptable manner
- Keeping young children in your care under constant supervision and ensuring that they behave appropriately
- Switching off mobile phones whilst on the surgery premises
- Informing the practice of any change of name, address or telephone number
Very occasionally a practice/patient relationship breaks down completely. In this situation the patient may choose to register with a different practice. In exceptional circumstances the Practice can ask a patient to leave the Practice list.
You may choose to have a chaperone present during any consultation with a doctor or nurse. This may be a family member or friend who accompanies you to your appointment. Alternatively, you may be offered a member of staff to act as a chaperone.
We strive to give the best possible service to all our patients, but if you need to make a complaint concerning a member of staff or the service you have received, please do so either verbally or in writing to Joyce Hodgson, Practice Manager. A copy of our Complaints Procedure is available at Reception and to view here. Complaints Procedure Dec 2014
We hope that most problems can be sorted out quickly and any complaints or concerns raised by our patients will not affect the care they receive. We also review all complaints to try and learn from the experience and to prevent the problem recurring.
The NHS operate a zero tolerance policy with regard to violence and abuse and the practice has the right to remove violent patients from the list with immediate effect in order to safeguard practice staff, patients and other persons. Violence in this context includes actual or threatened physical violence or verbal abuse which leads to fear for a person’s safety. In this situation we will notify the patient in writing of their removal from the list and record in the patient’s medical records the fact of the removal and the circumstances leading to it.