Nutwood Medical Practice

Kents Bank Road, Grange-Over-Sands, Cumbria, LA11 7DJ

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Comments, Compliments and Complaints

If you have a suggestion or wish to compliment the Practice, patients can now leave a review of their experiences

Alternatively you also leave feedback on the Friends & Family Test form on the home page, or via

The Health Service Ombudsman

The Health Service Ombudsman has published a booklet that describes the ‘six principles for remedy’ in relation to complaints handling and involves:

1. Getting it right
2. Being customer focused
3. Being open and accountable
4. Acting fairly and proportionately
5. Putting things right
6. Seeking continuous improvements

Below is the link to the Practice Complaints Policy.
Complaints Procedure Dec 2014

If you remain unhappy after everything has been done to try to resolve your concern or complaint you have the right to approach the Ombudsman.
Tel: 0345 015 4033
Email: [email protected]
Write: Millbank Tower, Millbank, London SW1P 4QP.

Independent Complaints Advisory Service

ICAS supports patients and their carers wishing to pursue a complaint about their NHS Treatment or care.

Citizens Advice Bureau

CAB provides free, independent and confidential advice and may be able to help you if you have cause to complain about our service.