If you have a suggestion or wish to compliment the Practice, patients can now leave a review of their experiences http://www.nhs.uk/Services/GP/Overview/DefaultView.aspx?id=37850
Alternatively you also leave feedback on the Friends & Family Test form on the home page, or via www.iwantgreatcare.org
The Health Service Ombudsman
The Health Service Ombudsman has published a booklet that describes the ‘six principles for remedy’ in relation to complaints handling and involves:
1. Getting it right
2. Being customer focused
3. Being open and accountable
4. Acting fairly and proportionately
5. Putting things right
6. Seeking continuous improvements
Below is the link to the Practice Complaints Policy.
Complaints Procedure Dec 2014
If you remain unhappy after everything has been done to try to resolve your concern or complaint you have the right to approach the Ombudsman.
Tel: 0345 015 4033
Email: [email protected]
Write: Millbank Tower, Millbank, London SW1P 4QP.
Independent Complaints Advisory Service
ICAS supports patients and their carers wishing to pursue a complaint about their NHS Treatment or care.
Citizens Advice Bureau
CAB provides free, independent and confidential advice and may be able to help you if you have cause to complain about our service.